There are several reason why the login can fail:

• You have no internet connection.
• You use an invalid username or password (reset password).
• You have not paid attention to case-sensitive username and password.
• When experiencing further problems contact our support team.

• Only the login and download of an ebook and their media content require an internet connection.
• The actual reading of an ebook requires no internet connection.
• Even without an active internet connection start and use the app any time.

Download or activation failures have several reasons:

• You have no internet connection.
• You are not logged in.
• Your activation code is not valid.
• You have already downloaded your ebook on several devices

• Open the login window if you want to activate an additionally purchased ebook and add it to your user.
• Enter the activation key from the license sheet and your valid username and password.
• The redeemed ebook will be added to your user

• Click on the password reset button in the login pop-up menu.
• Follow the instruction in the automatically sent e-mail.
• If you won't get any e-mail be sure to enter the correct e-mail adress.
• Contact our support for a correction of your user details.

• Your provider predefines on how many devices you are allowed to download and use your ebook.
• All employed devices are registered.
• If you registered on several different computers or tablets you may have reached the maximal amount of devices.
• Contact our support to reset the registered devices.

• Install the beook app on your second device.
• When logging in ONLY enter your username and password
• The activation key must not be entered again.
• Synchronize all user data (annotations and own pages, etc.) between the registered devices.