The app cannot be installed

• Which platform? iOS (iPad), Android, Windows, Mac
• Which operating system (version)?
• With RCP, does the path have an umlaut in it?
• Does it have enough free disk space?

 

The ebook cannot be installed

• Is there an internet connection?
• Is the latest version of the app installed?
• Was the registration successful?
• Was the coupon redeemed correctly?
• Has the correct version of the Product Catalogue been loaded?