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Support - Feedback

In the event of technical problems or questions, a support assistant is available to you, who uses a question-answer dialogue to determine the problem and offers you help in real time.

To start the Support Assistant

  1. Go to the app portal via the home icon in the sidebar at the top left.
  2. There you will find a warning triangle symbol in the toolbar
  3. Click on "Start Support Assistant
  4. Select the corresponding problem and the support assistant will guide you to a solution by means of a question-answer dialogue.

Support Assistent DE

If you are unable to find a solution with the help of the support assistant or if you are having difficulties in another area that is not yet part of the support assistant, you have the option of sending a support request. Please describe the problem again and our support team will get back to you by e-mail as soon as possible (during office hours) - please do not call us.